Error 691 vpn

Error 691:
Access denied because username and/or password is invalid on the domain.

1) Verify the logon ID and password are correct. You may be enter incorrect vpn username or/and password.
2) Turn off your windows firewall (Control Panel>Windows Firewall)
3) Check your Antivirus firewall, it should be allowed to VPN software.
4) Your VPN is expired, contact support.

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